Terms of service

www.inaessentials.rs

 

Dear visitors , carefully read these Terms and Conditions , before using this website and before you complete your order and . If you use this website is considered , you accept and agree to the Terms and Conditions published .

 

Date updated : 02/17/2021 d .

 

1. SUBJECT

 

Art . 1 (1) These terms and conditions govern the relationship between users of electronic web sites and services , located on the domain www. Inaessentials.rs , subdomains and our Facebook page ( called a - down to as "Website" , "Website" , "Website" , "Online" , " T argovets" , "Seller" , "Ina Essentials" , “Shop” “We” ) and apply in our relations with private individuals ( hereinafter referred to as "you" , "Buyer" , "Customer" , "Customer" ) who have access to the website or our page on social networks , administered by us.

(2) For buyers professionals ( traders ) using products and services , offered on the Website , the Terms restrictions apply . For this category of clients these Terms may not provide or restrict those rights , provided for individuals consumers , who place orders for personal non-professional use . The provisions , which expressly stated , that are relevant to users , do not apply to professional clients .

(3) In cases where the user or customer dealer committed order through the website , it is assumed , that there has been concluded with e-shop purchase contract - distance selling , in the application of these General Terms and Conditions . By implementing orders through the site , you agree , that information relating to the contract can be sent by email .

(4) These General Terms and Conditions apply when ordering from the Site , as well as when ordering goods or services from a user / customer to the trader , made by phone , e-mail or social networks .

 

Art . 2 You agree to comply with all provisions of these terms and conditions , when you use the site .

 

1. SELLER DATA

 

Art . 3 " Ina Global" Ltd. , UIC 204670256, VAT № BG 204670256, with headquarters and registered office in: Pazardzhik, 4400, Klokotnitsa street, Bulgaria, address for correspondence : Pazardzhik, 4400, Klokotnitsa street, Bulgaria, contact telephone number : +359884677807 , e-mail: inaessentials.rs@gmail.com, administers and manages the website www.inaessentials.rs - online store , offering a contract of purchase - sale of distance in these Terms . Throughout these Terms and Conditions under "Website" , "Website" , "Website" , "Online" , " Targovets" , "Seller" , " InaEssentials " , "We" should understand electronic shop InaEssentials , run and administered by " Ina Global" LTD.

 

Art . 4 You can contact InaEssentials as follows:

(1) by phone : +359884677807

(2) via email : inaessentials.rs@gmail.com

(3) by letter to the address : Pazardzhik, 4400, Klokotnitsa street, Bulgaria;

(4) through the contact form on the Site.

 

III. DEFINITIONS

 

Art . 5 (1) "Visitor" is any adult individual , who uses the Site in any way , including by dealing or register in it .

(2) "User" is an adult individual , who purchases a product or service by ordering the Site non-professional . "Customer dealer" or "professional clients" is a legal person or other legal entity , using the Site in any way , including as it examined , registered in it and either buys a product or service by ordering the Site for professional purposes .

(3) "Customer" is any natural or legal person who has placed an order for goods or services on the Site , regardless of whether he is a user , trader or professional .

(3) "Merchant" , "Seller" is "Ina Global" LTD.

(4) "Account" , "Profile" is a section of the site , aside from the email address , password and personal data of the user or customer trader , which allows them to use the services of the Site , in cases , where their use is required account and or review their orders .

(5) "Manufacturer" means a natural or legal person , who professionally produce offered in e-shop goods or whose name / company , manufacturing or other distinctive mark indicated on the product , its packaging or commercial documentation .

(6) "Website" , "Online" , " T argovets" , "Seller" , " Ina Essentials " , "Shop" , "Website" means the website , located at the following Web address : www. inaessentials.rs , as well as any page on social networks or the Internet that is in some way related to Ina Essentials .

(7) "Goods" , "Products" are all items in the store , representing movables , which are individualized with a detailed description and / or color image , have a specified price and or manufacturer .

(8) “Services” are all services in the store , which do not represent goods and are individualized and have a price .

(9) "Contract" , "distance contract" , "Order" , "Application " covers all cases , where a contract is concluded between Ina Essentials client through one or more of the following methods : i) mail order ; (ii) order via the Internet ( website , e-mail , social networks , platform ); (iii) order by telephone or fax .

(10 ) “Suspended distance contract ” means a distance contract concluded between a Customer and Ina Essentials, provided that it is performed under the agreed conditions only if the seller is able to do so . It is believed , that the seller has the ability to execute the contract in cumulative presence of the following circumstances : i) has the goods available ( when ordering goods ); ii) can execute the contract on time and under conditions , such as contracted . Suspensive condition is considered to come true , and the contract becomes binding on the parties at the time , the seller personally or through a third person confirmed to the buyer's ability to provide goods or services under agreed conditions . It is believed , that the suspensive condition is not occurred and the contract is not binding on the parties , if the seller notifies the buyer of the impossibility of performance , and in the absence of notification within 7 working days from the contract , the seller can not fulfill the contract .

 

1. GENERAL

 

Art . 6 (1) Access to the site in order to register an order or account registration is allowed for each person , who visits the page . Registration as a user on the Site is at the request of the visitor .

(2) The General Terms and Conditions of Ina Essentials are mandatory for all customers of the Site . Any use n a site means , that you've carefully read the Terms and Conditions and agree to abide by them unconditionally .

(3) If any of the provisions of these General Terms of Use of the Site prove to be invalid or inapplicable , regardless of the reason for this , this does not entail the invalidity or inapplicability of the other provisions .

(4) The website reserves the right in its sole discretion to restrict access to any client to realize the order and / or any of the possible payment methods , if it considers , that this would be detrimental to the seller in any way . In this situation the right of the customer to contact the department "Customer Relations" page via the contact form, or referred to in Section II hereof coordinates , to be informed of the reasons , which led to the implementation of the above - above measures . The site is not responsible for any damages , which the customer has suffered or may suffer as a result of this decision , when it is justified and reasonable .

(5) The Client in certain cases has the right to publish opinions about goods and / or services , as well as to contact the Site at the addresses indicated in the "Contacts" section . Posts or messages , that contain profanity or inappropriate vocabulary will be removed from the site or ignored .

(6) The Site may publish advertising or promotional information about the goods and / or services and / or about the promotions offered by it on the Site for a certain period of time , specified in the specific campaign .

(7) features or prices of products and services , described in the Site , may be changed at any time . For technical reasons, they may contain errors , for which Ina Essentials apologizes in advance to its customers and notifies that it is not responsible for errors .

 

Art . 7 (1) Terms and conditions may be changed unilaterally by Ina Essentials p o any time by updating their website and subject to the provisions of the Law on Consumer Protection ( LCP ).

(2) The updated General Terms and Conditions shall enter into force immediately after their publication on the Site for all future clients and users , as well as for legal entities concluded with clients before the amendment .

(3) The amendments to the General Terms and Conditions do not affect distance contracts concluded before the update with natural persons , unless Ina Essentials has provided otherwise in compliance with the current legislation and Art . 8 of these General Terms and Conditions .

 

Art . 8 (1) In case Ina Essentials wishes to bind the amended General Terms and Conditions and users with contracts ( orders ) valid and uninterrupted as of the day of the update of the conditions , the trader will notify the users by e-mail within 7 days of the amendment .

(2) If the user does not agree to changes in general conditions , the last in 1 month after being notified by written notice to Ina Essentials can withdraw from the contract , without giving any reason and without compensation or penalty , or to continue to fulfill it under the general conditions in force before the amendment .

(3) If it fails to do so within the specified period , the updated General Terms and Conditions shall enter into force with respect to the consumer after the expiration of 1 month from the notification .

(4) The General Terms and Conditions shall enter into force immediately with respect to all clients , without the need for notification , in case the changes made to the terms and conditions have been imposed by virtue of a normative act that has entered into force .

(5) The updated terms and conditions are binding on customers traders from the day of the update them or of the date , specified in the notification of amendment .

 

Art . 9 Ina Essentials is making strenuous efforts , to maintain the accuracy of the information , presented in the Site . However , given possible technical errors or omissions in that information , Ina Essentials states , that the images of the products are illustrative and indication , respectively delivered products may differ from images .

 

Art . 10 (1) All goods , including those in promotion / discount , are sold and delivered until the quantities are exhausted , even if this is not explicitly stated on the Site .

(2) Certain advertisements and offers are bound by minimum or maximum amount , which can be purchased by a customer . If applicable , this is described in detail in the individual proposal .

 

Art . 11 The site may contain links , internet links to other sites . Ina Essentials is not responsible for the privacy policies and terms of use of websites , which are not administered , as well as other information , contained therein .

 

Art . 12 All images , featured on the Site are solely intended to create some idea of the type of the goods / service , not to present it accurately . Accordingly , it is possible that some of the images of the goods or services on the site ( static / dynamic images / multimedia presentations and so on . N .) Does not fit the look of the product or to create a false impression of the service offered . Seller shall not be liable for any discrepancies , unless they are essential .

 

 

1. CONCLUSION OF A CONTRACT

 

Making an order through the Site

Art . 13 (1) The Client declares his desire to order / purchase goods / services through the Site by placing an order electronically , as this is possible with or without a profile registered on the Site . There is no obstacle to place an order by phone or e-mail , in which case you will receive an e-mail at the e-mail address specified by you . After confirming the General Terms and Conditions , your order will be considered completed .

(2) The user has the right , if turned 18 godini , to order all goods and services , listed on the site , unless they are available and only if, under the law the user is able to enter into binding contracts .

(3) When placing an order through the Site , the customer has the right to choose the type of goods or services , as well as their quantity according to the options offered on the Site . The system may require you to select other characteristics ( eg color ) if the selected products / services are in different variations .

(4) Once you have selected the products / services , you want from the website , as well as their quantity should follow the ordering process , you have the option to proceed directly to the finalization of the contract or to continue shopping site .

(5) Prior to completion of the contract will be given the opportunity to select the payment and delivery conditions , and in certain cases and enter promo code , guaranteeing discount .

(6) You will be required to provide and data , without which it is impossible to fulfill the contract . Such data are usually names , delivery address ( when ordering goods ), telephone and e-mail address , and for customer traders - company name , UIC , VAT number , manager , as well as invoice data - if required , as certain cases you will be given the opportunity to register on the Site as a user .

(7) Before completing the order client should be assured , that the orders of the chosen product ( good or service ) with certain characteristics of the category , from which there is interest . Separate and clear categories of goods and services with reduced value are available on the site during promotional campaigns or due to a defect of the product or its packaging described in the ad , as well as when an unpacked or sampled product is offered . This is explicitly stated in the announcement on the Site . All other products offered are new , unused with the required quality .

(8) The Customer undertakes and ensure that all data , which has provided Ina Essentials relating to the contract , are true , complete and correct to the date of dispatch of the order .

(9) After you have made sure of the content and data of the order , the customer should click ( click ) on the button " Order ", "Buy" , "Continue" or other similar option . By sending the order the customer authorizes Ina Essentials to connect with it p o any way , whenever required in connection with your order , its delivery or contract . At this stage of the order , but before its completion , the Site indicates to the customer that there is an obligation to pay .

 

Order confirmation

Art . 14 (1) When ordering through the Site , by phone , email or through social networks , the Site sends a notification to the user by email or address , whereby the distance contract between you as a customer user and Ina Essentials is considered concluded under a suspensive condition. the meaning of Art . 5, para . 10 of these General Terms and Conditions . The notification shall also certify the successful registration of the order in the trader's system , which does not make sense to accept , confirm or undertake to fulfill it , unless otherwise stated in the notification . This notification also contains information under Art . 47 and Art . 48 of the Consumer Protection Act , respectively an extract from these General Terms and Conditions , as well as data about your order . When ordering from a client merchant site sends confirmation , if it deems it necessary .

( 2) The notification for acceptance and undertaking of commitment for execution of the order shall be carried out by the seller with the notification under para . 1 or by courier , when the goods have already been delivered to him by the seller . In the latter case, the courier acts on behalf of Ina Essentials. At their discretion, the trader may notify the user and merchant customers via email , via SMS or call .

(3) Until the moment of notification under par . 2 The seller has the right not to deliver part or all of the goods or not to perform part or all of the services of the order for various objective reasons , including but not limited to the exhaustion of their stock . In this situation, the sole responsibility of the seller in case of non-performance is to return any pre-received price of the goods or services , without paying compensation for non-performance .

 

Entry into force of the contract

Art . 15 (1) The contract for purchase - sale at a distance between the seller and the consumer shall be considered concluded under a suspensive condition from the moment of receipt by the consumer of the notification under art . 14, para . 1 for an order registered with the seller . The contract is considered concluded from the moment of the order , in case the client is a trader or a professional has received confirmation under Art . 14, para . 1 of these terms and conditions by email . In the absence of such confirmation, the contract shall be considered concluded upon acceptance of the goods or services by the professional client , accompanied by the confirmation under Art . 14, para . 1.

(2) By virtue of the contract concluded between the parties, the seller shall be obliged upon fulfillment of the conditions , specified in art . 5, para . 10, to deliver personally or through third parties to the customer or to persons indicated by him the goods or services ordered by the seller within the terms and conditions of these General Terms and Conditions , and the buyer to pay the agreed price and accept the delivered goods or services .

(3) The contract binds the parties from the time of notification to the customer by the vendor , that good or service can be delivered , such as notifying it by email and / or SM S or a call to the customer , that the goods are ready for dispatch or service may to be provided .

(4) contracts for the purchase - sale , concluded between the customer and the seller , consists of these Terms and any possible additional arrangements between the vendor and the customer , present in the confirmation of contract under Art . 14, para . 1.

 

1. TRANSFER OF OWNERSHIP

 

Art . 16 (1) Upon sale of goods the ownership of the goods is transferred by Ina Essentials to the customer or to a third party or representative designated by him with the delivery of the goods to this person and after payment by him , if the value is not paid in advance .

(2) Delivery of the goods shall be certified by the signature of the client or a person of his or representative on the transport document or receipt , provided / and by courier .

(3) The risk of loss or damage of the goods is on the customer as of the moment of delivery of the goods by the courier to the customer or third parties . If the courier is a person chosen by the customer , the risk is on the customer from the moment of delivery of the goods from Ina Essentials to the carrier . In all cases, in case of established transport defect, the client is obliged to inform Ina Essentials within the terms and conditions of Art . 25 of these General Terms and Conditions .

 

VII. PAYMENT

 

Art . 17 (1) The prices of goods and services , announced the Site , are final and include VAT , and all other taxes and fees , provided for in the current Bulgarian legislation .

(2) The website contains a large number of goods and possible , despite our best - best efforts , some of the characteristics of the goods , including price , are false . If you find an error in the price of goods , which are ordered , we will inform you as soon - soon . We will give you the opportunity to confirm your order at the correct price or cancel it .

(3) Ina Essentials is not obliged to sell goods or services at incorrectly determined prices on the website .

 

Art . 18 (1) The price , the method of payment and the term for payment are indicated in each order .

(2) Orders products , offered by the seller , worth over 1 000 lev . they will not be able to be paid upon delivery , but should be paid in full or in advance by bank transfer or by bank card . Usually, with a prepayment, this is stated in the ad .

(3) The seller will issue the customer invoice for the ordered goods or services based on the information , provided by the client . When the latter has not indicated that he wants an invoice , Ina Essentials or the courier provides only a fiscal receipt and / or a receipt for the sale made upon receipt of cash payment in accordance with applicable law .

(4 ) In the case of payments via paypal or other similar payment systems or payments by bank or card ( when such options are available ), the seller is not responsible for any costs related to fees , commissions or other additional payments. , made by the customer in connection with the transaction , as in the case of exchange , implemented by the bank , issued the customer's card in the case , in which the currency is different from the Bulgarian lev (BGN).

(5) Payment by card ( currently inactive ) to the Site is accepted as an international payment by banks in Bulgaria and according to their rules for working with cards and card payments in this type of transaction some banks charge additional fees . Costs , associated with such payments are only paid by the buyer . Therefore Ina Essentials recommends its clients check with your bank for any additional charges , which could them be charged when paying online or by such bank products and services , sold on site .

 

Art . 19 The client is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation , in case such is required . This he can do when performing the contract or - later through to the seller .

(2) In order to properly compile the invoice for the respective order , the customer is obliged to continuously update the data in his account , if registered , or in his order . He is obliged to review the information , referred to in the contract , to make sure , that it is complete , true and correct .

 

 

Art . 20 Orders from the site can be paid as follows :

(1) cash on delivery ( for ordering goods ) - in this case the value of the ordered goods and delivery ( unless free of charge ) should be paid by the customer , by a third party designated by him or his representative of the courier , making the delivery , at the time of receipt of goods against fiscal bill , submitted by the latter ; if such a method is chosen, an additional “cash on delivery” fee is charged ; Payments are also accepted in cash upon delivery by another carrier or the seller's own transport , in which case the customer receives a receipt for the payment ;

(2) bank transfer - in this case the value of the ordered goods and / or services and delivery ( unless complimentary ), to be paid by the customer or chosen by the third party bank account of the seller , payment is considered completed , only after the same has been confirmed and received the appropriate amount to the bank account of Ina Essentials;

(3) by debit or credit card ( virtual POS terminal ), as well as via E-pay - in this case the value of the ordered goods and / or services and delivery ( unless free ), should be paid by the customer or by selected by a third party through the payment system of our partner , to which the customer will be automatically redirected and where the latter should introduce data on your card , the payment is considered completed , only after the system successfully registered payment and amounts be certified in Ina Essentials account ; Upon payment , other than a bank transfer , the transaction is processed by the payment institutions and Ina Essentials does not receive any data on your credit or debit cards . When paying by credit card is needed to introduce the customer in the form of paying full details of the bank card , with which to make payment - card number , validity , CVC / CVV security code , personal secret password for 3D identification . By providing the necessary data , the customer or a third party payer identifies himself , confirms the amount of the payment and orders the card account to be debited with the amount of the payment and to be transferred to the account of Ina Essentials . The customer has no right to challenge the payment , confirmed by entering the correct password authentication (CVC / CVV security code , personal secret password for 3D identification or other password / identification code ) or payment , confirmed by introducing a 6- digit code to the mobile application .

(4) by consumer credit ( currently not applicable ) - see . the next art . 21 of these Terms ;

(5) via paypal ( currently not applicable ) - in this case the value of the ordered goods and / or services and delivery ( unless free of charge ) should be paid by the customer or by a third party selected by him through the system on PayPal; if you choose this type of payment , you will be redirected to the system of PayPal, where you must enter your email and password or your registration in case , you do not have one . The payment is considered completed only after the payment transaction is confirmed and the amounts are credited to the Ina Essentials account ;

 

Art . 21 customer , who wishes to purchase goods from the seller for payment and if this service is available on site for a particular selected product / service , should apply to the financial institution to obtain credit , listed on the site . This service may not be available for certain products or for a limited time .

(2) The right to apply for a loan only client , whose specific online order is specified in the Site possibility of granting credit .

(3) The application is made only online through the site Ina Essentials and only through a profile registered by the client on the Site or in the system of the lending institution , by clicking on the button " Buy on credit ", followed by the procedure . The client should fill in a form with his personal data in the specified fields and accept the general conditions , and will be redirected to the website of the respective credit institution , where the Conditions for the provision of financial services at a distance apply .

(4) The conditions , which the customer must meet , for him a loan are determined unilaterally by the financial institution according to its lending policy . The seller does not participate in any way in the crediting of the purchase , as well as in any of the relations related to the crediting , including , but not limited to, the determination of the conditions for applying for a loan , approval or refusal of credit , determination of the conditions and duration of the credit agreement , in case of default - in taking provided in the law relating to the enforcement and others . The seller is not a representative and does not carry out intermediary activities for the benefit of any commercial bank .

(5) In case the client is approved for the loan , the institution shall send the respective notification to the seller . Delivery of goods purchased on payment / and or services are carried out only after the seller has been duly notified by the financial institution , the applicant is approved .

 

VIII. STOCK DELIVERY

 

Way of delivery

Art . 22 (1) Ina Essentials is obliged to deliver goods ordered and purchased alone or by courier to the address , specified by the customer or to an office of the courier company , depending on the choice of the customer . In the case of delivery to the customer door must indicate floor , to which the products to be delivered in the address field in the electronic form on the Site . Otherwise , delivery will be made to the building , referred to as the delivery address . The delivery of heavy or bulky goods can be realized to the door of the building or to the site itself for an additional fee . In this case, you will be explicitly informed by Ina Essentials . Some products on the site can be offered only by delivery to a courier office , but not to the address , specified by the customer .

(2) In case , the customer is registered in the website and profile has saved more than one address , delivery will be sent to this , which is designated as a primary .

(2) Ina Essentials usually sends goods ordered by a customer through a courier company "Econt" , " Speedy " or equivalent , and the customer in certain cases has the right during the order to choose which courier company to perform the delivery , as well as whether it will be to his office or to a door at an address specified by the client .

(3) The payment of the price for delivery , when otherwise agreed , shall be made together with the payment of the price of the order , as the moment of payment may be different according to the method of payment chosen by the client according to art . 20 of these General Terms and Conditions .

(4) Ina Essentials will deliver the goods and provide the services only on the territory of Bulgaria . For deliveries to other countries in the European Union or third countries , Ina Essentials offers its products and services in other , fit for purpose platforms ads , listed on the right of this language . In case a customer wants a specific product to be delivered to an address outside the territory of Bulgaria , he should contact Ina Essentials .

Shipping fee

Art . 23 (1) Delivery cost of goods , requested by Ina Essentials , is calculated automatically before the customer to complete their order . In certain cases, the delivery price is fixed , regardless of the number of items , and this is explicitly stated on the Site and / or in the specific announcement .

(2) The price of the delivery depends on the selected supplier , the size and the volume of the consignment , the delivery address , as the same , when it is within Bulgaria , varies from BGN 3.00 . to 50.00 lev . for standard shipments weighing up to 10 kg . To accurately calculate the cost of delivery, review your order or use a calculator to calculate the delivery price of Econt or Speedy . Tip : deliveries Company courier is - a bargain by delivery to the specified address .

(3) Ina Essentials has the right to provide , that Shipping is not due from the customer in case of orders over a certain value . This circumstance will be indicated on the site and when placing an order .

(4) In certain cases the courier company charges additional fees for services such as delivery at a fixed time , delivery on a weekend , SMS notification of a received shipment , cash on delivery fee .

(5) Unless otherwise indicated in the announcement of the selected goods, the following conditions and delivery prices shall apply :

➢ Delivery to the customer's address - the shipment is sent within 1 working day from the processing of your order to the address specified by you with the courier company Speedy or Econt ;
➢ Delivery to a courier office - the shipment is sent within 1 working day of processing your order ;

* H yaĸ o and n ace l e us m ec t a ( n o in e h e t o ce l a and nyaĸ o and d pa e o in e) ca c er c c n e s a l e n pe Jim n a e oc t a vĸ a o m c m pa n a n a ĸ yp and epc ĸit e phi p I ( " n o d pa fiĸ "). You will be informed by us in the presence of such circumstances .
* When canceling the order to 14 day period and selected initial delivery to the address of the client , then the client due to recovery of courier costs for the first delivery , and delivery to return the product .

Delivery time

Art . 24 (1) Orders of goods from Ina Essentials are accepted 24 hours a day , including weekends and public holidays . Accepted orders are processed and sent via courier within 1-3 business days , from the day , in which you received notification of art . 14, para . 2 that we will fulfill the order , resp . the date of the order or received payment ( in contracts , paid by bank transfer ). The delivery time is extended respectively by the number of weekends for orders on Friday , Saturday , Sunday and during public holidays . Please note , that the standard delivery time does not apply to all products offered . For goods , for which there is - great delivery , this is noted in the announcement of the product itself .

(2) The maximum term of delivery of goods within the Republic of Bulgaria shall be 7 ( seven ) working days from the date of confirmation by the seller under Art . 14, para . 2 that the order will be fulfilled .

(3) The delivery of goods , ordered in terms of financing through a loan or payment from 24 hours to 4 days and begins to run when , where Ina Essentials received notification of approval of the applicant for credit and get credit for products / services amount .

(4) Ina Essentials reserves the right to unilaterally extend delivery up to 7 working days , without informing the customer about it and time limits by more than 7 working days prior consent of the latter .

(4) In all cases, a delay in the specified delivery times is possible , for which you will be notified in a timely manner by Ina Essentials .

(5) Ina Essentials is not responsible for late delivery , because beyond Ina Essentials circumstances , such as delay by the courier , making the delivery , prohibition of state authority , emergency or force majeure , force majeure under Art . 306 of the Commercial Code .

(6) Ina Essentials has the right to unilaterally extend delivery or refuse delivery of goods or services in cases , where the order is placed with payment by bank transfer , virtual POS / card and payment is not certified by the seller .

 

Inspection for delivery defects

Art . 25 (1) In case of supply of goods , commissioned by Ina Essentials , the client is obliged to carefully examine her personally or through a third person authorized by him , receiving the same .

(2) Upon detection of externally visible defects - any damage , strokes and other damage , established in delivery , customer or third party should sign the protocol damage in the presence of the courier , in which protocol describing identified defects and immediately , no - no later than 72 hours after delivery , notify Ina Essentials of the findings .

(3) When the delivered goods obviously do not correspond to the ones ordered by the Customer and this can be established during a simple inspection of the delivered goods , the customer has the right within 72 hours to ask Ina Essentials to replace the delivered goods with goods corresponding to the order .

(4) The notification may be made in any of the ways listed in Section II of these General Terms and Conditions or through the contact form on the website .

(5) When notified of the preceding paragraphs Ina Essentials will replace damaged / non-compliant merchandise within 3 / three / working days , except in the cases , where there is no available product of the same type , which Ina Essentials will notify the client promptly and will negotiate with the customer the terms of replacement .

 

Acceptance of the shipment

Art . 26 (1) Upon acceptance of the delivery by the customer or a third party without remarks , all and any subsequent claims for external visible defects of the received goods appear unfounded and as such should not be satisfied . In the event , that has been drawn up and signed a protocol for damages in the presence of the courier upon receipt of the goods and / or the customer does not immediately notify within 72 hours of delivery Ina Essentials of that the Site phone / email / address , the customer loses the right of bringing the identified external visible defects in accordance with the sales contract .

(2) The above does not exempt Ina Essentials of its obligation to provide goods and services , corresponding to a sales contract and to provide the client user ( individual ) rights , arising from the legal guarantee , as described in Section X hereof .

(3) In case of refusal to accept the delivery , the consumer shall owe all costs for the made delivery , which include the price of courier services and packaging .

 

Art . 27 Upon delivery of the goods ( excluding the cases of delivery of goods on payment ), customer or third party , receiving delivery to the specified address , is required to sign the accompanying documents . A third party is considered to be any person who has not placed the order , but accepts the goods upon delivery to the delivery address specified by the Customer .

Art . 28 Ina Essentials ensures the proper packaging of the goods and the sending of the accompanying documents . If for some reason the consignment does not contain a required document to the ordered product or component , then please contact us and we will do everything possible , to provide it possible - fast .

 

Non-acceptance of the order and justified refusal

Art . 28 and in case , a client or a person appointed by him is not found within the period for shipment to the given address and / or not be granted access to the delivery address , Ina Essentials will accept the unfounded rejection of the contract and releases from its obligation to deliver the ordered goods , and the customer loses the opportunity to deliver the goods ordered by him .

(2) Ina Essentials reserves the right to send to the e-mail or physical address specified by the customer a notification of an unsolicited shipment , as well as to claim the costs of delivery and return of the goods / goods . Ina Essentials and the client agree , that the notification , when transmitted electronically , will be considered in writing and received by the date of its submission by Ina Essentials, without requiring the notification is signed with a digital signature .

(3) In the above cases the customer may confirm his desire to receive the goods after the expiration of the delivery period , in which he was not found at the address , but shall bear all delivery costs . In this case, a new delivery period starts to run from the moment of confirmation . Ina Essentials is released from the obligation to supply , in case the ordered product is no longer available .

(4) In the cases under art . al . 2, the customer owes Ina Essentials payment of the amount for delivery and return of the goods within 7 days of receiving the notification , unless otherwise specified in the notification .

 

1. RIGHT OF REFUSAL AND REPLACEMENT OF PRODUCT

* This section is only applicable to users

 

Term of right of withdrawal and right of replacement

Art . 2 9 (1) Within 14 days of signing the contract ( contract ) when ordered service , respectively, within 30 days of receipt of goods - when ordering goods , the consumer is entitled to recoil gf from ordering goods / the service from the Site , without stating a reason or motive for it and without owing penalties or other compensations to Ina Essentials , except for the costs for its return , but also for the initial shipment of the goods , when the shipment is made at the request of the user. address , not to the courier's office . In case the product or its packaging is damaged more than usual for its testing , Ina Essentials has the right under Art . 35 to hold a corresponding amount to the reduced value of the goods from the amount , recoverable , which can not exceed the value of the goods . Ina Essentials can provide and - short withdrawal period , but no more - less than 14 dni .

(2) When the consumer exercises his right of withdrawal from a distance or off-premises contract , any collateral agreement will terminate automatically , without the user due to any costs , damages and / or penalties , with the exception of costs , provided in Art . 29, para . 1, vr . with Art . 35 of these General Terms and Conditions . This consequence does not apply to Art . 28 of the Consumer Credit Act .

(3) The right of withdrawal shall not apply , respectively Ina Essentials shall have the right not to respect the exercise of withdrawal in case if : i) the term for exercising the right of withdrawal has expired ; ii) the consumer has not returned the goods to the seller within the term under Art . 33; (iii ) the consumer has not returned the goods in full , together with the components and accessories ; iv) there is insufficient data , to be considered , that the product was purchased by Ina Essentials ( missing invoice , ticket or the like .); v) the right of withdrawal is exercised for the service , which at the user started immediately after the order and the customer has agreed the right of withdrawal be abolished ; vi ) the case , described in the art . 30 of these General Terms and Conditions ; (vii) the refusal clearly constitutes an abuse of rights by the consumer - for example, the returned goods have obviously been used more than necessary for testing or the consumer has damaged the goods ; viii) the consumer has returned the product with a cash on delivery request - in this case Ina Essentials has the right to refuse to accept the returned product and pay the cash on delivery , and the consumer should resend the goods to Ina Essentials without cash on delivery ; ix) the buyer is not a consumer ;

( 4 ) The term for refusal of an order , when it contains many goods , delivered on different days , is 14 days , as of the date , on which the consumer or a third person , indicated by him , enters into possession ( received ) the last goods from the order ;

( 5 ) The term Cancelation , which consists of multiple lots or pieces is 14 dni , from the date , on which the user or third party , appointed by him , came into possession of the last lot or piece ;

( 6 ) The term Cancelation of subscription , which regularly delivers goods for a certain period ( eg subscription to receive product each month ) is 14 dni , from the date , on which the user or third party , appointed by him , went in possession of the first commodity ;

 

Goods and services , for which the consumer has no right of withdrawal and replacement

Art . 30 The consumer has no right to withdraw from the contract or to request replacement of a product with another , in the following cases :

(1) the provision of services , where the service is provided completely and implementation has started with the express prior consent of the user and confirmation of him , he knew , he would lose his right of withdrawal , after the contract is executed entirely by the seller ;

(2) in the case of supply of goods or services , the price of which depends on the fluctuations of the financial market , which cannot be controlled by sellers , which may occur during the term for exercising the right of withdrawal ;

(3) Supply of goods , customized to the user or according to their individual requirements ;

(4) Supply of goods , which by their nature can worsen

their quality or have a short shelf life ;

(5) supply of sealed goods , which were unsealed after delivery and can not be returned reasons , hygiene and health protection ( eg glass spectacles , lenses );

(6 ) Supply of goods , which after having been delivered and by their nature are mixed with other goods , which can not be separated , as well as goods , which have already been installed by the user , by Ina Essentials or other persons and cannot be separated from other things ;

(7) supply of sealed audio or video recordings or sealed computer software , which were unsealed after delivery , as well as those , which are made by the user configuration settings and changes other software product ;

(8) in the provision of digital content , which is not supplied on a tangible medium , where the performance has begun with the express consent of the user , which is confirmed , he knows , that in this way will lose his right of withdrawal ;

(9) in case of delivery of goods , which are not mass-produced , are not kept in stock , but are made individually and especially for the consumer ;

(10) supply of goods , which was revised by the user ;

(11) at a return product , which is apparently used by the user or damaged ;

(12) in orders , which are not made online ( from a distance );

Attention !

The right to refuse and return books and brochures on electronic media is not accepted . If the books and brochures are on paper and you exercise your right of withdrawal , in case of established use , we will refuse a refund .

Returned diffusers and other products will be inspected for signs of use and, if necessary, we may disregard your refusal or claim an amount for the reduced value of the product .

Store hours massage be free cancellation case , that you communicate , it will not appear at - no later than 2 days before the reserved time . In case of cancellations after that - the amount for the paid service is not refundable !

Art . 31 (1) Within 14 days from the receipt of the goods the consumer shall have the right to replace a product , in case the delivered goods do not correspond to the expected by the consumer considering the normal purpose of the product .
(2) Upon exercise their right of return and the presence of preconditions for respecting him , Ina Essentials is obliged to replace the product with another within 14 ( fourteen ) days from the date , on which the consumer has returned the product of Ina Essentials. In case the seller does not have the requested product and it is not available , he offers the consumer another product , and with the consent of the latter the exchange takes place with this other product , and in case of price difference between the two products the parties agree on the surcharge . refund of the selling price that formed the difference . In the absence of consent Ina Essentials should reimburse the consumer paid for the goods sum terms and conditions , referred to in the preceding paragraphs of this provision .


Notification of the refusal
Art . 32 (1) notification by the user , that it was withdrawing from the contract or that it wants to replace the resulting product with another of the same type ( in client users ) should become the term of art . 29, in any of the following ways :
▪ by calling the telephone numbers for contact with Ina Essentials;
▪ by email to the e-mail address of the Seller in free text ;
▪ by letter with acknowledgment of receipt to the address of Ina Essentials in free text ;
▪ by completing and sending to InaEssentials standard form for refusal form , available on - below ;
(2) User may , but is not obliged to use standard withdrawal form or the replacement form , as follows :

By " Ina Global" Ltd. , with headquarters and registered office: Pazardzhik, 4400, Klokotnitsa street, Bulgaria is -mail: inaessentials.rs@gmail.com

Address Return Request :
Pazardzhik, 4400, Klokotnitsa street, Bulgaria

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

I hereby inform you that I am withdrawing from the contract concluded by me for the purchase of the following goods / services :
Article : ……………………………………… / type of product / article number /
Size : ........................................ .................... / if applicable / The
goods were ordered on ………………… ........ / the date of the order is indicated / The
goods were received on ………………… ....... / the date of delivery is indicated / The
goods were ordered by ……………………… / three usernames /
city / with… ……………………………………… ... / user address /
E- mail and contact phone : ................... ..........

I would like you to refund the amount I paid for the goods and their delivery by bank transfer / otherwise , with the following data :
• IBAN: ……………………………… ………… ..........
• At the bank : ………………………………………… ...
• Holder : ………………………… ……………… ........
• Other : ................................. ..........................................



……………… . …………………………… . .... / Date /
........................................... ............................... / Signature of consumer /
Sign , if you submit this form to the paper .

Return of the goods
Art . 33 (1) Upon refusal by ordering goods from Ina Essentials, as well as a request for replacement , the consumer must in 14 days from the notification , it was withdrawing from the contract or wishes replacement product , return the product in its entirety and state , which was good as it forms , together with issued by Ina Essentials invoice and / or receipt , issued by the seller or courier , delivered the goods , at - above stated address . In certain cases, Ina Essentials may refund you without returning the product .
(2) When returning the product, the consumer should indicate to the postal operator or courier company that he wants the service "Inspection of the goods" , as our department checks the condition of the goods before accepting them back and refunding the consumer .
(3) The return of the goods shall be at the expense of the consumer . If the user has not paid for the return delivery , Ina Essentials deducts the delivery costs from the price to be refunded and returns the difference to the user .
(4) Returned consignments in case of “cash on delivery” requested by the consumer will not be accepted until their re-sending without “cash on delivery” . Ina Essentials requires technological time , to verify the contents and condition of the returned item .

Reimbursement of a paid amount
Art . 34 (1) When exercised a right of withdrawal and the presence of preconditions for respecting him , Ina Essentials is obliged to reimburse the cost of the contract , concluded at a distance , from which the user has refused , within 14 days of notification of the refusal , and when goods are returned by the user or courier - by the date , of which the latter returned the product or the date of providing indisputable proof of the return of the product by the consumer , whichever occurs now - earlier . In case of exercised right to refuse services , the term for return of the amounts paid by the user is 14 / fourteen / days from the date of notification of Ina Essentials about the refusal . The reimbursement of sums shall be made after deduction of sums by the order of art . 35, if applicable .
(2) The amount , recoverable under par . 1 shall include the price paid by the consumer for the goods or the service without the price for courier services for return of the goods , as well as for the initial delivery , if it has been realized to the address of the consumer .
(3) The amount will be refunded as follows , without leading to any additional cost to the consumer , unless the bank or payment institution , which serves it does not require any fees :
• The payments , made by bank transfer , debit or credit card - in bank account , provided by the user or by reimbursement to the account , from which it was settled .
• The payments , made through cash or otherwise - to a bank account , subsequently provided by the user or by COD - user selectable ;
• payments on consumer loans - after the termination of the credit agreement and recalculate the payments on loans - the - often the bank account , from which they received the amounts of loan installments or otherwise , determined by the bank , disbursed loan .

Payments under orders from consumers recover with the same tender , used by consumers in the initial transaction , unless the user has expressly consent to the use of other means of payment and without imposing cost to the consumer .

Deduction of amounts
Art . 35 Ina Essentials has the right to deduct from the value under Art . 34, para . 1 before its restoration, respectively :
(1) an amount for the reduced value of the product , including its packaging , if after the return a waste and or damage of the product or the packaging is established , which are not due to its ordinary testing ;
(2) an amount for the part of the service performed up to the moment of the refusal , if the user has stated that he wishes the performance of the service to start immediately ; if the customer is a trader or professional this clause applies , without the need for explicit consent for the start of the service and if Ina Essentials him the possibility of failure ;
(3) the proportionate amount of it , which was actually granted to the user so far , in which he informed Ina Essentials for the refusal , if the user has stated , it wants the service has to start immediately ; if the customer is a trader or professional this clause applies , without the need for explicit consent for the start of the service and if Ina Essentials him the possibility of failure ;
(4) the cost of returning the goods back to Ina Essentials;
(5) costs for the initial shipment , when sent by the user is made to the addressees , and not the office of the courier company ; if the customer is a professional , he always owes payment for the initial shipment of the product , in case Ina Essentials gives him the opportunity to refuse ;

Art . 36 In cases , where performance of services has begun in 14 days of order with the prior consent of the user and derived from the last transfer ( deposit ) and the latter exercises his right of withdrawal , InaEssentials is entitled to deduct from the deposit amount , equivalent to that performed up to the moment of refusal . In the absence of a deposit , InaEssentials retains the ability to claim payment from the user . If the customer is a trader or professional this clause applies , without the need for prior consent and only if InaEssentials him the possibility of failure ;

Extract from the Consumer Protection Act
Art . 37 An excerpt from the regulation of the right of withdrawal can be found HERE .

Other cases of refusal ( cancellation )
Art . 38 (1) Each of the parties has the right to refuse to fulfill ( to cancel ) the made order or its obligations under it , for which it should notify the other party in an appropriate way .
(2) If the cancellation of an order is before the confirmation of the possibility for execution in the sense of art . 14, para . 2, Ina Essentials / the user is not responsible and does not owe compensation and penalties to the other party .
(3) Ina Essentials can unilaterally cancel the contract , in case the customer said product or service from the Site , as noted , that the contract is for a third party ( eg a gift ), whose data is indicated for the purpose of supply . Cancellation in this case can be performed , if Ina Essentials are suspected , the consignment is a menacing , reproachfully , mockingly or otherwise , contrary to good morals , purpose .

Art . 39 Cancellation of an order does not entail any liability or subsequent obligation of either party to the other in connection with it and accordingly neither of them has the right to seek compensation from the other for its cancellation in the following cases :
(1) non-acceptance by the bank - issuer of the client of the transaction for online payment ;
(2) the implementation of the money transaction , which does not lead to the receipt of funds on the seller's account for online payments ;
(3) default or cancellation of contract by the seller , before for the same to have a confirmation under Art . 14, para . 2 of these General Terms and Conditions ;

Art . 40. In the cases under art . 39 the order is canceled automatically .

X. WARRANTY . RIGHT OF COMPLAINT
* This section is applicable only to consumers

Non-compliance of the goods with the contract . Legal guarantee

Art . 41 (1) Ina Essentials offers all consumer goods on the Site with a legal guarantee for compliance of the goods with the contract in accordance with applicable law . A good conformity with the contract , if the same holds usual for this type of product quality , functionality and purpose .
(2) Any non-compliance of goods with the contract , which was shown to 6 months after delivery of the goods , considered , that existed in delivering it , unless the seller proves , that the discrepancy is due to other reasons , which Ina Essentials does not respond . For inconsistencies , occurring after the 6- month period, the consumer must prove , that the cause of failure is the responsibility of Ina Essentials.

Deadline for filing a complaint
Art . 42 The complaint of a good / service may be filed by the order of art . 44 user in the following terms :
(1) to 24 months from delivery of the goods , but no - no later than two months from the establishment of the non-negotiated , unless the discrepancy is clearly , in which the time limits , referred to in para . 2 of this provision ;
(2) within 72 hours of acceptance of the goods , where the non-conformity is external , visible and obvious and could have been established at a certain inspection during or immediately after delivery ;
(3) to 24 months from the delivery of the service , but no - no later than 14 days from the establishment of the non-negotiated ;
(4)) shall be suspended in time , need to reach an agreement between Ina Essentials and the customer to resolve the dispute .
(5) The warranty period shall start running from the date of receipt of the goods .

Art . 43 There is no non-compliance of the goods with the contract of sale in the following cases :
(1) the deviation / non-compliance is not significant ;
(2) the consumer had special requirements to the product , which did not indicate in writing to Ina Essentials before the order and the product does not comply with these expectations of the consumer ;
(3) the non-conformity is due to the nature of the goods and their normal wear and tear over time ;
(4) the non-conformity is caused by improper operation / installation / storage / use of the product ;
(5) user at the conclusion of the contract ( contract ) knew or could not be unaware of the non - for example at the time of the contract the consumer is informed us , that the product has certain inconsistencies with the usual ( eg product category on the site with discounted products , goods defect , unpacked goods , when site clearly indicated , that the product is reduced due to existing defect or a particular circumstance );
(6) the non-conformity is visible and obvious and concerns the appearance of the goods ( eg scratches , tears on the packaging or part of the contents of the product ) and could be found in a simple inspection of the goods upon receipt ( delivery ) and yet the consumer has not signed a protocol for damages to the courier and or has not notified Ina Essentials within the time limits under Art . 26, para . 1 of these General Terms and Conditions ;
(7) the non-conformity has occurred after the expiry date indicated on the packaging of the goods ;

Complaint
Art . 44 (1) The consumer has the right within the terms , indicated in art . 42, to file a complaint with Ina Essentials for any non-conformity of the goods with the agreed / ordered /, when after delivery , discrepancies of the goods with the sales contract are found , regardless of whether the manufacturer , importer or seller has provided a commercial guarantee for the goods .
(2) The bringing of the goods in compliance with the contract of sale by Ina Essentials is free of charge for the consumer . The client user is not due to costs for shipping of goods or materials and labor , related to repair it , and does not tolerate significant inconvenience . Professional customer due to expenses for shipment of the goods , if you deliver by courier and if Ina Essentials is given a guarantee of conformity of the goods .
(3) When filing a complaint, the consumer shall indicate the subject of the complaint , his preferred way of satisfying the complaint , preferred way of contact ;
(4) The filing of a complaint shall not be an obstacle for filing a claim .
(5) When submitting a claim the consumer must follow to implement and documents , on which the claim is based , namely : i) receipt or invoice ; ii) records , deeds or other documents , indicating non-compliance of the goods or services with the contract - if any ; iii) other documents , establishing the claim on the grounds and size .
(6) The complaint is submitted to Ina Essentials in one of the following ways at the choice of the user :
▪ by calling the telephone numbers for contact with Ina Essentials;
▪ site at : g . Panagyurishte , st . " Raina Knyaginya " № 13
▪ by e-mail to the e-mail address of Ina Essentials in free text ;
▪ by letter with acknowledgment of receipt to the address of Ina Essentials in free text ;
▪ by completing and sending to Ina Essentials of Standard Form complaint form , as follows :

By " Ina Global" Ltd. , with headquarters and registered office : Pazardzhik, 4400, Klokotnitsa street, Bulgaria

Address for returning the goods :
Pazardzhik, 4400, Klokotnitsa street, Bulgaria



STANDARD FORM FOR EXERCISE THE RIGHT TO
CLAIM

hereby inform / e, I found a discrepancy of goods / s / service / s with the contract .
Article : ……………………………………… / product type / article number /
Size : ....................... ...................................... / if applicable / The
goods are ordered on ……… ………… ........ / indicate the date of the order / The
goods were received on ………………… ....... / indicate the date of delivery / The
goods were ordered by …… ..................... / three names user /
g ./ with ................................................ ... / address of the consumer /
E -mail and phone contact :. ............................
Has the product been used ? - Yes / No .................. / enclose the correct one /
Is the product installed ? - Yes / No ................... / enclose the correct one /
Subject of the complaint :
………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… ……………………………………………………………………………
Preferred way of satisfaction for goods
/ enclose the choice /
1. I prefer free repairs under Art . 113 and Art . 114 of the Consumer Protection Act .
2. I want to replace the product with another . I ordered the wrong product .
3. The goods are damaged during transport . I enclose a Damage Protocol .
4. I want a discount on the price of the product / service .
5. I want a voucher , which I use for new order ( within 2 godini ).
6. I wish to perform the service in accordance with the contract
7. I wish to be reimbursed the amount paid for the product / service as follows : ....................... .................................................. .................................................
specify method of refund , and in case of requested return of the amounts by bank transfer , please indicate a bank account

I enclose the following documents :
1. Cash receipt or invoice ;
2. Protocols , deeds or other documents , indicating non-compliance of the goods or services with the contract ;
3. Other documents , establishing the claim on the grounds and size .
( check the desired option )

4. Warranty certificate

……………… . …………………………… . .... / Date /
........................................... ............................... / Signature of consumer /
Sign , if you submit this form to the paper .


Art . 45 (1) In cases , where the claim was brought outside the subject of Ina Essentials, the user should provide the goods to the seller at : g . Panagyurishte , st . " Raina Knyaginya " № 13.
(2) The delivery , if a courier is used , shall be at the expense of Ina Essentials, in case the claim is accepted by Ina Essentials as justified .
Art . 46 If Ina Essentials has provided a commercial guarantee for the goods , supplementing the legal guarantee under Art . 42 and the term of the commercial guarantee is more - than the deadlines for filing the claim , the claim may be filed until the expiration of the commercial guarantee .
Registration of the claim . Alignment
Art . 47 (1) Ina Essentials in case of a complaint shall enter the same in the Register of Complaints , providing the user with the number and date of the complaint , as well as information which employee has accepted the same .
(2) Within 30 days from the filing of the complaint, Ina Essentials shall decide whether the same is justified or not .
(3) The consumer should be informed immediately Ina Essentials, in the event that a claim is not submitted documents , containing information under par . 1.

Art . 48 In case of justified complaints, Ina Essentials shall bring the goods in compliance with the contract of sale within the term under 47, para . 2. The goods are brought into conformity with the contract free in one of the following methods at the discretion of the Seller according to the nature of the discrepancy :
(1) repair the product ( if possible and appropriate ) - all repairs to products , purchased from the site are carried out in Bulgaria in services authorized by the seller ;
(2) replacement of the goods with a new one of the same type ;

Art . 49 (1) If any of the actions , indicated in art . 48, para . 1 and para . 2 proves impossible or inappropriate for reasons such as inability to repair due to excessive costs for repair , exceeding the value of the goods , due to substantial non-recoverable defect or because of the nature of the goods , unable to return because of missing product availability , Ina Essentials returns paid by the consumer value for the goods and for their delivery .
(2) Return of the price for the goods and their delivery Ina Essentials shall also owe in the following cases :
▪ three times already repaired goods have been repaired and within the term under Art . 42, para . 1, the goods again show non-conformity ;
▪ when he has not ruled on the claim within the term under Art . 47, para . 2 of these General Terms and Conditions ;

Art . 50 (1) If the goods have not been unreasonably repaired or replaced by Ina Essentials within the term under Art . 47, para . 2, the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the goods .
(2) The user can not claim for rescission of the contract , if the non-compliance of goods with the contract is insignificant .
(3) The consumer has the right under para . 1 and when he is not satisfied with the resolution of the complaint by Ina Essentials. The latter is obliged to satisfy the consumer's request , when after he has satisfied three complaints of the consumer by repairing the same goods , within the term under Art . 42, para . 1, there is a further occurrence of non-compliance of the goods with the contract of sale .
(4) The user can not claim a refund or reduction in price of the commodity , when Ina Essentials agreed to carry out exchange of goods with new or repaired goods within one month of submission of the claim by the user .
(5) In any case of a satisfied claim, Ina Essentials shall issue to the consumer a copy of the act for satisfied complaint , from which the action performed on the complaint shall be visible .

Unfounded claim
Art . 51. The claim is unfounded and will not be accepted , if :
(1) is filed after the deadlines under Art . 42;
(2) any of the conditions in Art . 43;
(3) for the manufacture of the product materials of the client have been used , which due to their quality have led to non-conformity of the finished product received from the materials ;
(4) the consumer has not provided the documents under Art . 44, para . 5 and or has not returned the product , respectively has returned it without the accessories and or components attached to it ;
(5) repairs have been performed or an attempt has been made to carry out repairs and rectify non-conformities by a person or service center not authorized by Ina Essentials ; (6) a modification or change of the technical characteristics has been made and this has happened without the knowledge and consent of Ina Essentials and outside a service authorized by it and or in violation of these General Terms and Conditions ; (7) there is damage , caused by the user or a third party , which Ina Essentials is not responsible , as in the cases , in which the defect is caused by other modules and devices , used in conjunction with product warranty ; (8) is impaired physical integrity of the product and warranty or tape , seals and manufactures labels , designed to prevent intrusion ; (9) in the event of chemical , electrical and / or other effects , unrelated to the normal operation of the product , and when the defect is caused by circumstances , which Ina Essentials does not meet - a mains power failure , power surges , lightning , improper grounding , mechanical deformation , natural disasters , failure to comply with those requirements to the power supply , damage , caused by water or moisture ; (10) The complaint concerns the product , which was purchased by Ina Essentials ( as you indicated , that the product is purchased by us , but you have sent us another product ); (11) in case of a complaint and a product returned by the consumer in poor condition , if the type of product indisputably indicates : (i) abuse of rights ; (ii) the consumer's failure to take due care ; iii) misuse and or maintenance on the product , therefore it can be concluded , that the defect is caused by a fault ( scuff , chipping , crushing the product and or its components , traces of use of force against the product , leakage , compression, etc. ) ; iv) неправилна инсталация , монтиране или намеса ; v) отстраняване или модифициране от трети лица на елементи от продукта ; (12) не е налице несъответствие ; Чл . 52 (1) При неоснователна рекламация Ina Essentials информира писмено потребителя за решението си и се освобождава от отговорност да уважи рекламацията и да извърши привеждане на стоката в съответствие с договора . Ако потребителят е недоволен от решението на Ina Essentials той може да предяви претенцията си по съдебен ред . Това той може да направи и без да предявява рекламация пред Ina Essentials или да изчаква становище на търговеца . (2) Поправката / ремонтът на продукти извън гаранционния срок или в рамките на този срок , но при положение , че задължението на Ina Essentials да приведе стоката в съответствие с договора за продажба е отпаднало на каквото и да е основание , подлежи на заплащане от страна на потребителя и се извършва в срок , уговорен между страните









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Extract from the Consumer Protection Act
Art . 53 Excerpt from the law on the right to claim and legal guarantee see HERE .

XI. INTELLECTUAL PROPERTY

Art . 54 (1) All contents , present in the site namely - the logo , together with the figures and text , contained therein , inscriptions and images , drawings , diagrams , graphics , design , database , descriptions , methods , processes and other objects intellectual property and copyright , the content of the terms and conditions , are the property of "Ina Global" Ltd. or third parties , of which "Ina Global" Ltd. has received consent for playback or has a contract to use the object of intellectual property or copyright right .
(2) InaEssentials are trade name, trademark and domain, used by "Ina Global" LTD .

Art . 55 Ina Essentials retains all its intellectual property rights , relating in any way to the Site .

Art . 56 Certain products , presented on the site , have their own , specific and unique design , owned by InaEssentials, which is a subject of copyright and intellectual property.

Art . 57 Visitors to the Site may use the content only for the purposes of purchase and sale . The use of the content for other purposes , other than those set out in the Terms and Conditions is considered a violation of these Terms of the Site , as well as violation of intellectual property , possession of "Ina Global" LTD.

Art . 58 Every product and every service , exhibited and presented on the site , meet European and national regulation , concerning the specific product / service-specific .

Art . 59 (1) Visitors to the site can copy , share , transfer and / or use content only for personal non-commercial purposes and only in cases , where this is not contrary to the provisions of this Chapter of this document and received written consent from of " InaEssentials" Ltd. or third parties , holders of copyrights and other intellectual property rights , which have given their consent to the use of their works and other objects of intellectual property .
(2) InaEssentials empowers the owners of other sites and others to publish the links to the online store , only when the reference is clear and unambiguous .
(3) It is prohibited to copy texts from the Site . placing them in other websites and online stores without the written consent of InaEssentials or without citing the source , putting the following text : "Source : online store / specify the domain of our Site / " , and the link must lead to online InaEssentials store.

XII. ADVERTISING

Art . 60 (1) Currently , in which individual users create registration profile ( account ) in the Site and perform or order , has the opportunity to express their consent to receive promotional messages . It can be said that desire and fills in a subscription , available on the site .
(2) Consent to receive such messages may be made by any person by filling in the subscription form on the Site , sending a message / letter to the addresses indicated on the website or by marking a specially marked consent to receive advertising .
(3) In order to provide advertising messages to legal entities registered on the Site and or to clients of legal entities that have ordered goods or services from the Site , Ina Essentials has no obligation to require consent to send advertising messages .

Art . 61 (1) Denial of receiving advertising messages a user can express at any time , using the special link , located in every advertisement , by changing the settings in your account or by contacting InaEssentials in any other way than specified in these General Terms and Conditions and on the Site .
(2) The refusal to receive advertising messages does not mean automatic refusal of the given consent for concluding this contract .

XIII. PUBLISHING A COMMENT . QUESTIONS AND ANSWERS
Art . 62 Writing comments , questions and answers , where applicable , can be done by visitors in the comments section . Written statements can be both positive , and negative and must be genuine and relate to the characteristics and mode of use of a product or service .

Art . 63 Every visitor to the time of the comment , question , answer those Sections , shall observe the following rules :
(1) to refer only to features and/or manner of use of a product or service , avoiding information, related to aspects  which can be changed ( eg . price or promotional offers );
(2) to use only Bulgarian language and to write in Cyrillic; are allowed words or phrases , which although not Bulgarian, are widely used by all media in the relevant art (example : mouse, notebook, plug and play);
(3) using a suitable expression, containing offensive language or such, which may affect the rights to a third party ;
(4) make sure , that entered the information is realistic , accurate , not misleading and complies with applicable laws , respecting including the rights of others - eg . copyright , intellectual property rights , licensing rights or other property rights , advertising rights or privacy rights .
(5) to use this service only to communicate or obtain additional details about a particular product or service from the Site , without making references to other companies , which promote the sale and purchase of goods / or services ;
(6) not to provide or require , in any manner or form personal data ( contact details , delivery address or place of residence , phone numbers , email addresses , own and / or family names , t . N .) Or other information , which may lead to the disclosure of this personal data ;
(7) not to publish information and / or details on URL- they ( links / links ) from other sites , which develop the same or similar business as InaEssentials.
(8) not to include comments , questions , answers , containing material for advertising purposes ;

Art . 64 When a person reported , that one comment , question or answer is improper content or such inconsistent with these Terms , this content is carefully considered by InaEssentials, to enable it to determine if it violates the conditions of use. The published texts , photos or videos to e removed from the site , only after verification by InaEssentials.

Art . 65 If InaEssentials stated repeatedly breach of these terms of use , it reserves its right to restrict the ability of this entity to publish comments , questions and answers, without being obliged to justify this.

XIV. RESPONSIBILITY
Art . 66 (1) InaEssentials and the customer liable for any act or omission , which caused one of the parties damages , including lost profits , according to these Terms and Bulgarian legislation.
(2) InaEssentials / client is not responsible for any suffered by the customer damage , occurred as a result of force majeure or such , beyond the control of the country ..

XV. PROCESSING OF PERSONAL DATA

Art . 67 (1) In accordance with the General Regulation on data protection (Regulation (EU) 2016/679) and Bulgarian legislation InaEssentials and - specifically "Ina Global" Ltd. is the administrator of personal data.
(2) Ina Essentials adopt policies for data security policy and cookies , which each visitor, whose personal data processed InaEssentials or who apply cookies, should adopt , after taking note .

Art . 68 The personal data of the visitor may be provided to the prosecutor's office , the police , the judicial institutions or other state bodies , on the grounds and within the framework of the legal provisions and as a result of an explicit request made by them .

XVI. APPLICABLE LAW - JURISDICTION

Art . 69 (1) Disputes , occurred between Ina Essentials and users and customers entities , will be solved by mutual agreement, or failing that , the disputes will be resolved in accordance with Bulgarian law , unless the parties agree otherwise .
(2) The parties may resolve disputes arising between them out of court through the alternative settlement of disputes / ADR / between consumers and traders , which is out-of-court conciliation proceedings on a voluntary basis . General reconciliation commissions facilitate the achievement of agreement between consumers and traders in disputes relating to contracts for the sale of goods and services , general conciliation committees are set at regional significance , and jurisdiction to resolve disputes between " Ina Global" Ltd. and consumers physical persons The General Conciliation Commission in the specific territory . Consolidated list of recognized bodies ADR Member - States of the European Union can be found on https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show.

Art . 70 users, individuals can use the European platform for online dispute resolution ( ODR ), available at http://ec.europa.eu/odr, which is a single access point , which allows consumers and traders in the EU to regulate occurred disputes with each other .

XVII. CORRESPONDENCE BETWEEN THE PARTIES

Art . 71 Ina Essentials and all customers ( individuals and legal entities ), as well as visitors to the site , agree , that the contact between the parties shall be adopted :
(1) For the seller : "Ina Global" Ltd. , UIC 204670256, with headquarters in management : Pazardzhik, 4400, Klokotnitsa street, Bulgaria
- by phone : +359884677807 ;
- by email : inaessentials.rs@gmail.com
- by letter to : Pazardzhik, 4400, Klokotnitsa street, Bulgaria - through the contact form on the Site ;

(2) For the customer or visitor to the Site :
- by phone , indicated by him in the order / correspondence ;
- via email , referred to it in order / correspondence ;
- by letter to the address , indicated by him in the order / correspondence as shipping address ;

Art . 72 notifications and messages , which the parties shall exchange through electronic mail ( email ) be considered as such in writing and give the parties the same act of writing , without needing to be signed with electronic signature .


XVIII. BODIES , REGULATING THE ACTIVITY

Art . 73 bodies , governing the Ina Essentials are the Commission for Consumer Protection / CCP / Commission for Personal Data Protection ( CPDP ) Commission for Protection of Competition and the National Revenue Agency with the following coordinates :
Commission for Consumer Protection
- website : www.kzp.bg;
- tel . for contact 0700 111 22
- el . address : info@kzp.bg
- address : gr . Sofia , Sq . Slaveykov , № 4 A , fl . 3, 4 and 6
Calls to 0700 111 22 are charged at the price of one local call , according to the tariff plan of the sender

Commission for Personal Data Protection
- website : www.cpdp.bg
- tel . for contact 02 / 91-53-518
- el . address : kzld@cpdp.bg
- address : gr . Sofia , bul . "Prof. . Tsvetan Lazarov ”№ 2
National Revenue Agency
TD of the National Revenue Agency Sofia
- website : www.nap.bg;
- tel . for contact : 02/9859 3821; 02/9179124
- el . address : nap@nra.bg
- address : gr . Sofia , Blvd. "Tsar Boris III " № 215 ( office "Vitosha" or the city . Sofia ,, str . "Aksakov" № 21 ( Central Office )
Commission for Protection of Competition
- website : www.cpc.bg
- tel . For contact : 02/9356 113
- el . address : cpcadmin@cpc.bg
- address : g . Sofia ,, blvd . "Vitosha" № 18